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Tel: 01233 501063
Kingsnorth Appliance Repairs - Ashford Kent Registered Company number: GB0714876
Your Local Appliance Repair Service covering Ashford Kent and surrounding areas.
1. Appliance Repairs
• 1.1. Our one off repair charge covers you against the cost of the service engineers call out, diagnostics & labour no matter how long the engineer is there or for how many visits it takes him to repair that fault. The focus of the repair is based on the description of the fault we have been given.
• 1.2. Any spare parts required will be quoted for as necessary to complete the repair. (unless specifically stated otherwise).
• 1.3. We aim to repair most domestic appliances, but the manufacturer, appliance type, model and age will have an influence on whether we can promptly obtain replacement part(s) and ultimately complete the repair.
• 1.4. We require payment on the day of the engineer's visit via Cash or Debit/Credit Card (exc. American Express). Payment for any parts that are fitted must be paid for at the same time. If we are unable to repair the appliance on the first visit, and a required part is a special order or of a large cost, we may ask you to pay a deposit for the part before we can place the order and return to complete the repair.
• 1.5. Our engineer will call out on the agreed date to carry out the repair to your appliance. If at the time of the call out any required part(s) are unavailable our service engineer will usually order the part(s) within 1-2 working day of the call out. The item(s) will then be delivered to us within 2 working days of the order being placed. It should be noted that unfortunately there are a handful of manufacturers whose parts are not easily sourced and in some cases these have to be obtained from abroad. This can result in a longer delivery time. Our engineer will inform you of this.
• 1.6. We do our utmost to attend on the date and time agreed with you at the time of booking, however occasionally a delay may arise where previous jobs take our engineer longer than expected. Should this happen, our engineer will advise the reason for the delay and offer to reschedule the appointment time (and / or date) with you.
• 1.7. We do not repair commercial appliances however we will repair domestic appliances installed in commercial premises. In such instances any guarantee on these repairs will be limited.
• 1.8. We do not accept liability for any losses which you may incur before, during, or after, us providing our products/services. This includes, but is not limited to; food loss and laundry costs.
• 1.9. If you wish us to repair more than one appliance in your property, second and subsequent appliances will receive a £10 labour charge reduction.
• 1.10. Free parking or a valid permit to park must be provided to the engineer attending to your repair. If this is not the case, you may be charged for parking. Please advise at the time of booking.
• 1.11. Should your appliance repair require the services of two (2) or more engineers for e.g. repairs to a tumble dryer which is stacked on top of a washing machine, additional charges may apply. This information can be provided to you upon request.
• 1.12. We reserve the right to refuse to repair any appliance that has been tampered with or dismantled prior to our arrival, as the safety of our customers and property, is our highest priority.
• 1.13. Some repairs will require that the appliance is fully accessible (e.g. able to be moved from under a work surface without damaging the surrounding facia). If your appliance cannot be easily accessed to facilitate the repair we reserve the right to abort the repair.
• 1.14. You shall provide safe and sufficient access for installation or removal of any goods. Whilst we will take care to install or remove appliances without damage to flooring or adjacent fittings, we cannot be liable for any such damage unless it was due to our negligence. We will endeavour to notify you if we believe insufficient access is available and you may cancel your contract if you do not wish to take the risk of damage to the surrounding area. Any damage must be reported to the engineer at the time of visit.
• 1.15. If we are unable to repair your product due to parts being obsolete/unobtainable or the product is simply uneconomical to repair then you will be charged our inspection & estimate fee only.
2. Guarantee period
•2.1. All parts supplied and fitted by Kingsnorth Appliance Repairs, are guaranteed for 12 months, and labour for 3 months. This guarantee does not cover any subsequent unrelated breakdown / fault(s) to the appliance. It also becomes invalid if the appliance has been repaired, serviced, or spare parts installed or purchased by/from anyone other than Kingsnorth Appliance Repairs. The guarantee period starts from the date of the initial repair.
3. How to contact us or complain
• 3.1. We are confident that you will be happy with your repair, however, if for any reason you are not, please telephone us in the first instance and we'll always try to resolve your complaint as quickly as possible. Failing this please send your complaint to us in writing or email us at kingsnorthappliancerepairs@gmail.com
4. Data Protection
• 4.1. Kingsnorth Appliance Repairs and its third parties will use your information (which you or others have given to us) to provide you with any request service(s) and for administration (this could include recovery of any monies owing), marketing marketing research, regulatory reporting, customer surveys, analytics and testing purposes, and to check and verify your identity. We never share your information with other companies.
• 4.2. We may use your information to tell you about any offers, products or services which may be of interest to you.
You may be contacted by post, telephone, mobile, email and/or other electronic messaging services, unless you request us not to do so by writing to Data Protection Department, Kingsnorth Appliance Repairs Ltd, 39 Blackthorn Way, Ashford TN23 3QB
• 4.3. You may request a copy of your data. We may ask you for a small fee of £10.
